Refund and Cancellation Policy
Effective date: October 16, 2026
Last updated: October 16, 2026
This is the authoritative refund and cancellation policy for We’ll Do It LLC. It applies to everything we sell.
Subscriptions and business suites
Cancel at any time in your Monocle Prism account, under Settings, then Plan & Billing. Cancellation stops all future charges and takes effect at the end of the current billing period.
Subscription fees are billed in advance and are not refundable once charged, except where the law requires otherwise. We do not pro-rate unused days in the current period.
You may cancel online any subscription you started online, without extra steps.
One-time services and setup fees
Cancel before work begins for a full refund. Once material work has been performed the fee is prorated or non-refundable according to your quote or statement of work.
Custom projects and deposits
As set out in your written statement of work. Deposits are not refundable once work starts unless that document says otherwise.
Digital deliverables and software access, including Monocle Prism
Not refundable after access credentials or files have been delivered, except where the law requires otherwise. Access ends at the end of the term.
Hosting and domains
These follow the registrar’s and the hosting provider’s own policies. We pass their decision through and we do not control their refund windows.
Marketplace orders
To request a refund for a marketplace order, contact the seller, or email specialist@welldoit.solutions with your order number and we will pass it on. We may assist, and we do not guarantee the seller’s decision.
Events and facility rentals
As set out in your booking agreement. Cleaning or damage fees between $50 and $500 apply if the space is not returned in its original condition.
Platform fee
When a purchase is refunded, the platform fee follows the reason for the refund, as set out in section 4.7 of our Terms.
Renewal reminders
For any subscription that renews automatically we email the address on file between 25 and 40 days before each renewal. The reminder shows the amount, the renewal date, and how to cancel.
How to request a refund
Email specialist@welldoit.solutions with your order number, the product name, and the reason. We respond within five business days.
Chargebacks
Please contact us before filing a chargeback so we can try to resolve it. Where a charge is documented and the service was delivered we may dispute it with the card network. We do not suspend accounts for the legitimate exercise of chargeback rights.
If you are in the EU or the UK
You may have a 14 day right of withdrawal for distance contracts, unless the service began with your express acknowledgment. Your statutory rights are not limited by this policy.
Customers who purchased between 1 February 2026 and 22 September 2026
During that period two refund policies were published at the same time. If you purchased then, the terms of the February policy apply to your purchase if they are more favorable to you. Contact us and we will honor them.
We’ll Do It LLC · Terms and Conditions · Privacy Policy