Monocle Prism

The business operating system, sold on its own.

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Monocle Prism is the business operating system We'll Do It runs on. Choose a plan below; each opens its own page on Monocle Prism.

Products & services

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Policies

Shipping policy

Shipping Policy (We’ll Do It)

We’ll Do It is a marketplace that connects customers with independent servicer vendors. Shipping availability, rates, and delivery timelines may vary depending on the vendor, the item, and the destination.

Order Processing

Processing times are set by the vendor and may vary by product or service.

Any stated processing or delivery times are estimates and are not guaranteed.

Shipping Rates

Shipping fees (if applicable) are calculated at checkout based on the items in your cart, the shipping method selected, and your delivery address.

Shipping Methods and Delivery Times

Vendors may offer different shipping carriers and service levels.

Estimated delivery dates shown at checkout are estimates and can be affected by carrier delays, weather, holidays, or other events outside our control.

Tracking

If the vendor provides tracking, it will be shared with you once the order ships.

Shipping Restrictions

Some products may not ship to certain locations due to carrier limitations or legal restrictions.

Vendors are responsible for complying with applicable shipping laws and regulations.

Wrong Address and Delivery Issues

Customers are responsible for providing an accurate shipping address.

If an order is returned due to an incorrect address or failed delivery attempt, reshipment costs may apply.

If your package appears lost or damaged, contact us promptly (see “Contact” below) and include your order number and any photos of damage to packaging or items.

Digital Products and Services

Digital products are delivered electronically and do not incur shipping charges.

Services (including bookings or appointments) are delivered as described on the listing and do not incur shipping charges.

Contact If you have questions about shipping for a specific item, please contact the vendor through the marketplace or reach We’ll Do It support with your order number.

Refund policy

Refund Policy (We’ll Do It)

We’ll Do It is a marketplace, and refund eligibility can vary by vendor and by the type of product or service purchased. Vendor-specific refund terms may appear on the product or service listing and will apply in addition to the policy below.

General Rule

Refunds are only issued to the original payment method used at checkout.

If a refund is approved, processing time depends on your bank or card issuer.

Physical Products Refunds for physical products may be available if:

The item arrives damaged or defective.

The item received is materially different from what was ordered.

The item never arrived and the shipping carrier confirms loss (or another resolution is approved).

Requests may be denied if:

The issue is due to incorrect sizing, preference, or buyer’s remorse where a vendor does not accept returns.

The product shows signs of use, damage after delivery, or is missing original parts or packaging (when applicable).

The request is submitted outside the vendor’s stated return window.

Digital Products

Digital products are generally non-refundable once delivered or accessed, unless required by law or the listing explicitly states otherwise.

If a digital product is defective or not delivered as described, we will work with the vendor to resolve the issue (replacement, correction, or refund where appropriate).

Services and Bookings

Refunds for services depend on the vendor’s cancellation terms shown on the listing.

If a vendor fails to deliver the service as agreed, We’ll Do It may assist with resolution, including rescheduling or refund where appropriate.

How to Request a Refund To request a refund, contact support and include:

Your order number

The item(s) in question

A brief explanation

Photos or documentation (for damage/defects) when applicable

We’ll Do It may request additional information to investigate and resolve the issue.

Cancellation policy

Cancellation / Return / Exchange Policy (We’ll Do It)

Because We’ll Do It is a marketplace of independent servicer vendors, cancellation, return, and exchange options can vary by vendor and listing. Any vendor terms shown on the product or service page apply.

Cancellations (Orders)

Before shipment (physical items): Cancellation requests must be submitted as soon as possible. If the vendor has not started fulfillment or shipped the order, cancellation may be approved. If an order has already shipped, it may not be cancelable and may instead fall under returns.

After shipment: Orders typically cannot be canceled once shipped. Please refer to the return process.

Cancellations (Services and Bookings)

Service cancellations and rescheduling are subject to the vendor’s terms on the listing.

Missed appointments or late cancellations may be non-refundable depending on vendor policy.

Returns (Physical Products)

Return eligibility and return window vary by vendor and may require the item to be unused and in original condition.

Return shipping costs may be the customer’s responsibility unless the item is damaged, defective, or incorrect.

Some items may be non-returnable (for example, custom items or final sale items), as stated on the listing.

Exchanges

Exchanges are offered only if the vendor supports them and inventory allows.

If an exchange is not available, a return and repurchase may be required.

Return Process

If a return is approved:

You will receive return instructions from the vendor or We’ll Do It support.

Items must be packaged securely.

Refunds (if approved) are issued after the vendor receives and inspects the returned item.

Contact

For cancellations, returns, or exchanges, contact the vendor through the marketplace when available, or contact We’ll Do It support with your order number.

If you answer these 2 questions, I can tailor the wording to match your exact business model and reduce any “physical product” language you do not need:

Do you ship any physical items, or is it services only (plus maybe digital downloads)?

Do you want the default refund window to be a specific number (example: 14 days or 30 days) when a vendor does not specify one?

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